Shipping & Return Policies
Shipping
Free Standard Shipping
Standard shipping is free within the contiguous United States on everything we supply, including promotional products. We choose the carrier, which may be USPS Priority, UPS Ground, or FedEx Ground.
Customer-supplied products aren’t eligible for free shipping.
Promotional Products
Promotional products ship separately from their own location, so your order may arrive in more than one box. Checkout shows where each part ships from and when to expect it.
Local Pickup
Picking up in Portland? Choose Local pickup at checkout and collect your order at our studio, 916 SE 34th Ave, Suite 300. Promotional products ship to the studio first, and checkout shows when everything will be ready.
Pickup is anytime at our studio address during open hours.
We will let you know when your order is ready for pickup.
Monday to Friday9:30a to 5p PST
Expedited Shipping Options
Need it sooner? Choose a faster option at checkout, such as UPS 3 Day Select or UPS Next Day Air. One method covers your whole order, and the price shown includes every shipment. If a promotional product can only ship by standard ground, checkout lists it on its own line with its estimated delivery date.
Shipping to Hawaii, Alaska, and US Territories
Free shipping isn’t available to Hawaii, Alaska, or US territories. At checkout, choose an air-cargo freight quote (usually the best rate; we quote it after you order, and you approve it before we charge) or a UPS rate. Orders that include promotional products use the freight quote.
International Shipping
We currently do not ship internationally.
Return Policy
Custom Products
We do not accept returns for custom-printed or decorated products. Due to the nature of our work, each product is made specifically for you and cannot be resold.
Quality Control
At Rendered, we strive to catch any issues before products leave our shop. Every order goes through a thorough quality control process. However, we recognize that things like manufacturer defects or misprints can sometimes slip through.
If you receive an order and notice an issue, please let us know within 7 days of receiving your product.
Our Satisfaction Guarantee
We stand by the quality of our work. If:
- Your product does not match the approved mockup
- There’s a defect or misprint
- You are unsatisfied for any reason
Contact us within 7 days, and we will work with you to make it right. Whether that means a replacement, refund, or another solution, we are committed to ensuring you’re happy with your purchase.
How to Reach Us
If you have any questions or concerns, don’t hesitate to reach out! We’re here to help.
- Email: hello@rendered.co
- Phone: (888) 299-3595
- Include: Your order or invoice number, photos of the issue, and a brief explanation of your concern.
We aim to respond within 1-2 business days to resolve the matter as quickly as possible.
Thank you for trusting Rendered. Your satisfaction and the quality of our work are at the heart of everything we do.